Contact
Zalo is the fastest way to reach us. Phone and email also go straight to the person on duty.
We reply in Vietnamese on all three. A translation app handles it fine, and we are used to it.
Opening hours
Where the workshop is
The workshop prints and ships. There is no shop counter. You order on the website or on Zalo, and we deliver.
Questions people ask before messaging
Where do I look up my order?
Go to Track an order and enter your 6 character order code together with the email you gave when ordering. No account needed. The order code appears on screen right after you order, and the tracking link stays in your browser history. Save that link and next time it opens the tracking page straight away.
How do I change the delivery address?
Message us on Zalo with your order code before the parcel leaves the workshop and we change it straight away. Once the parcel has shipped, the courier has to bring it back to the workshop before anything can change.
Can I change the colour after ordering?
Yes, as long as the order has not gone on the printer. Message us your order code on Zalo as soon as you can and we change the colour at the same price.
How do I send a 3D file?
Go to the ordering page and upload the file. We take .stl .3mf .obj, up to 48 MB. The slicer runs for real on your file and reports the grams, the printing minutes and the price in seconds. A file bigger than the printer takes is not accepted: scale it down so it fits and send it again, or message 0903101744 on Zalo. If the mesh has holes we will still print it if you want to try, but a print that fails because of the file is not reprinted free.